HR Web Platform for Anonymous Feedback - OpenEars

The web platform gives the possibility for enterprises to gather and evaluate the level of employee satisfaction, manage HR activities and allows the team to leave 360-degree anonymous feedback.

About

The platform was developed from scratch based on the technical brief of the customer on making the HR-based processes more efficient and transparent. In the first place, it had to serve the purposes of this company and later change its distribution to subscription-based B2B services. The project required the creation of a basic roadmap and further development iterations for a new market presence aside from internal deployment within the customer's company.

Challenge

Besides the development, the team had to find the proper UX flow to make it user-friendly for any kind of future user. Later, the system was scaled to external B2B distribution within the market of HRTech. It undergoes several functional and design changes to suit the newly appeared demand.

Solution

Pecularities of implementation

Customer's prototype evaluation with market research

To build the proper flow and satisfy the requirements of the customer, the team had to conduct a deep evaluation of the prototype and ideations of the customer. All software components were structured to ensure a clear UX for future users. The scalable architecture was introduced as well for future B2B distribution of the system. Based on the business analysis, the team offered to introduce a complementary statistical system with dashboards and tables to the system. That had to allow a deeper level of understanding of the internal situation with the company’s staff. As far as the customer agreed with this ideation, it was added to the flow of the company’s admin functional scope.

Development of control panels for super admins and companies

The basic system’s core is its admin pannels with analytics and different functions for different user levels. It includes three types of users serving non-similar target actions. Internal platform variant was developed first, and B2B sections came after on the basis of the first one. Super admin can create a company profile and make all necessary adjustments there. For the B2B version, this user can manage the companies, and their service plans, offer service bills or send invites for other users to join the company. The Company user can be an internal manager of the company’s activities or employees, sent tests or references to users, review applications and access various dashboards. The market version allows additional management of service plans. The user account allows leaving reviews only for their company with the unique key provided by the company user. To be effective besides the different account levels with unique features, the system includes the analytical section. It gathers only statistical data and builds dashboards for a company’s HR department to stay aware of the internal conditions of the employees.

Development of anonymous employee satisfaction system

The employee satisfaction system became the final step before its deployment in the customer enterprise. As was previously planned, all feedback and reviews are totally anonymous and are gathered with a high level of security. The additional challenge appeared in the course of user testing of the part system for leaving feedback. In the first variant of the system, the user could manually select the company and department about which they could leave feedback. For internal use for the customer’s enterprise, it was sufficient, but for the B2B variant, it allowed abusive actions, including the competitors’ attacks. In such a way, the team had to create other logic to avoid the drawback. A specified key provided by the company admin was added as the new level of security and abuse limitation. That made the flow of the feedback submission a bit longer, though the positive outcome was much bigger for reliable statistics for the company.

Results

After internal use for which it was initially developed, the system was adjusted for B2B distribution among other enterprises that wish to get wide statistics on the employee comfort level in the particular company. The clear roadmap, created with the customer, included the steps for future scaling of the system in the direction of HR management. This system while used in the customer’s company allowed underlining of the hidden problems within the company with staff management. The product proved the initial idea and the way it was implemented, the product appeared to be comfortable and recognizable for users and clear for company admins in terms of statistics dashboards and analysis.