About
HR custom SaaS development process was initiated for a group of maintenance facilities making business in the aviation domain. Being a rather legal requirements-based sphere, the overall approach to the logic of the solution was strictly coordinated with the customers' representatives. The system was developed from scratch by performing the analysis of the solutions presented on the market for finding business-specified features and distinctive points. The deployment process was adjusted in such a way as to assure the continuous appearance of the releases and a high level of quality at the same time.
Challenge
Creation of a cloud-based system within the market with strict legal requirements to the processes and competitors offering only general and non-suitable solutions for target businesses. The launched system should ensure all-around HR management for enterprise-level companies all around the world. As far as the customer was a small startup at the beginning, a special project management approach was given to the development/ deployment process that resulted in 4-week sprints with continuous deployment and maintenance.
Solution
Development of the custom SaaS solution Setting up of the reliable pipeline of development and deployment process
9
Devs
Agile
Dev process
16+
Months
15
Countries
Implementation steps
Development of the custom SaaS solution and Setting up of the reliable pipeline of development and deployment process
Creation of the roadmap for the solution
After estimation, the team performed the complementary analysis of the customer’s business model and their target market, with consideration of the pains of their target audience. This step was separated as core as it made the basis for developed architecture, its scalability and its ability to withstand high load. The analytical approach allowed for avoiding switching from one development methodology to another or even complete rewriting the product. Based on the evaluation results, the team created the roadmap with clear deadlines for MVP deployment and further iterations and updates. As far as it was basically impossible to make calculations on time needed for debugging after launch, the risk-management approach was introduced to make assumptions and maintenance-based estimates. Special consideration was given to business domain standards and requirements that should find their depiction within the system logic and UX.
Development of the MVP system for getting feedback
The team moved to the next step of implementation to get the basic product available in the market to test its vital value for the target audience. The system was based on a modular structure with items that could be adjusted gradually for fast scaling and hosted using cloud technologies for stable work all around the world. The predictable and early delivery process was assured with Agile project management methodology. The featured functional scope included: work time tracking, worksheets tracking and management, an employee database with the experience and education items, and reports for management on workload.
One of the requirements of the customer was the introduction of the single-sign-on system. Such a decision was made based on the users’ behaviour who can change their working stations several times a day and require fast and secure access to their personal cabinets. The realisation of this process with OKTA made it seamless making great opportunities for enterprises in terms of accessibility, security and effectiveness. After the final manual and automated testing procedures, the MVP was ready for deployment.
Setting up the process of continuous deployment
As the final repetitive step, the team had to adjust the process of delivery to maintain the strong work of the SaaS solution with continuous evaluation of users’ behaviour and feedback. The received results should find their implementation in further releases and fixes with the direction of constant improvement and scaling. While analytics was gathered by the customer, deep analysis was performed by the Product Owner and Business Analyst to assure that only valuable features find their representation in the product. Such an approach allowed to minimise the funding required for the development. Another requirement from the customer was the preservation of the product quality. As far as the development live cycle stayed basically the same in terms of the Agile process, the proper quality assurance was not a problem for a team even under the pressure of constant and repetitive delivery.
Results
The development process resulted in the release of the MVP, collection of feedback, scaling and adjustment of the delivery process. The initial MVP development was performed based on a deep analysis of the market, target audience, and business requirements of the customer. The data-driven approach allowed us to build a reliable pipeline starting with ideation and design and ending with timely and predictable delivery. As far as the client passed several funding rounds, they continued the development process with further scaling. High standards in the domain made the team develop a strict product, the specification of which was depicted in technical documentation as required by legislation. As far as the project is ongoing, the business journey map is continuing to grow and find new ways to empower businesses in the market.
+70%
optimized process
2 hours
a week saved on project management